Customer Success Stories
Timegate
Customer Profile
- Premier developer of innovative video games for PC and next-generation consoles
- Delivers next-generation game experiences that engage, challenge and inspire
- Founded in 1998 and based in Sugar Land, Texas, TimeGate has released numerous award-winning titles including the Kohan series, Axis & Allies, the F.E.A.R expansion packs, and most recently Section 8.
Challenges
- Provide internal visibility to management from various operational groups, including engineering, finance and sales without taking development and engineering offline to develop
- Specifically, how to provide visibility for internal operations and management (i.e., hiring pools, contractor management, hourly development cycles); and
- How to better empower operational teams; visualizing goals, gaps and obtainment.
- Capture customer feedback, uncover details about customer usage, and incorporate that data into upcoming new releases or patches to existing releases
- Specifically, how to gain insight into consumer/ customer behavior, such as weapon usage, weapon balance, game play balance, and various other player and weapon statistics.
- Additionally, how to provide insight to the development team for better support and service to the consumer.
- Roll all of the internal data and customer insight into an executive-level dashboard that is updated and used on a daily basis.
NetCharts Performance Dashboards Solution
- After a review of competitors, and an evaluation of potentially developing an internal solution, TimeGate decided NetCharts Performance Dashboards - Enterprise Edition (NCPD) provided the most comprehensive and effective dashboard and data visualization solution.
- Specifically, NCPD provided TimeGate with the flexibility and scalability needed to:
- Quickly and easily deploy shared dashboards for executive management to better manage and align resources;
- Scale and support the external capture of customer insight then publish both externally (via web) to customers and internally to development and management; and
- Provide a comprehensive executive dashboard that supports visualizing data from multiple data sources to help validate and confirm business direction.
Visual Mining Value
According to Adel Chaveleh, TimeGate President, “NCPD supplies very powerful functionality, and we would have been hard-pressed to develop the comprehensive analytic and deep data integration functionality it provides. We saved time and money by going with NetCharts Performance Dashboards.”